These terms and conditions apply to anyone accessing the website or placing an order. By doing either of these activities you agree to be bound by the terms and conditions displayed below. If you do not wish to be bound by the stated terms and conditions please do not use the website.

If you have any questions please contact us - +44 (0) 1732 464 463 . These conditions are also available via e-mail. Please send a message to sales@theski-shop.co.uk.

General

'Captains Cabin Sevenoaks Limited' is the sole owner of the 'The Ski Shop' websites. No terms and conditions put forward by the Buyer/User, any verbal representation, guarantees, or other statements made by or on behalf of Captains Cabin Sevenoaks Limited, shall be binding unless confirmed in writing by a director of Captains Cabin Sevenoaks Limited. Your statutory rights are unaffected by these terms and conditions. We advise you to read this page carefully and if necessary print them for your reference.

Use Of This Web Site

To be eligible to place orders on the 'Captains Cabin Sevenoaks Limited' websites (including www.theski-shop.co.uk and www.theski-shop.com) you must fulfil the following:

Be of 18 years or over

Orders must be accompanied by your real name, cardholders billing address, a landline phone number, e-mail address and any other requested information during the order process.

Provide a valid UK delivery address.

Use a valid credit/debit issued by a bank accepted by Captains Cabin Sevenoaks Limited.

We reserve the right to amend these terms and conditions when applicable. It is your responsibility to check any changes that have been made and we deem your continued use to be acceptance of these changes. We accept no responsibility for external links from this site. Our permission is required before linking to this site. It is your responsibility to virus check all materials before downloading them from this site for any purpose. Captains Cabin Sevenoaks Limited accepts no liability whatsoever for any damage or loss by users or third parties, resulting from the use of this Website. 'The Ski Shop' website is the copyright of 'Captains Cabin Sevenoaks Limited'. 'The Ski Shop' and 'www.theski-shop.co.uk' and associated images are copyright material. Permanent storage, copying, redistribution, or modification of the content of the site will be considered a breach of copyright and subject to legal proceedings. Price lists may only be downloaded onto your computer's hard drive on a temporary basis and printed for personal use & not presented to other parties. Other names and logos contained in this site may be trademarks or registered trademarks of their respective companies.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

DESCRIPTION OF GOODS

Though we constantly strive to provide accurate and current information on this website, Captains Cabin Sevenoaks Limited will not be responsible for errors/omissions in product descriptions or the Buyer's interpretation of those descriptions. Full specifications are available from the manufacturer's brochures and/or websites. Please contact us for their details.

We make no representations about the fitness for a particular purpose of any of the products.

Shipping And Handling

Standard Delivery

Extended Offer...
FREE UK Mainland Delivery (Royal Mail 3-5 Days Service)

Our delivery charges for the UK Mainland are as follows:

All orders for any number of items - £5.00 (with the exceptions shown below)

If you order consists of any of the following items the overall charge for the delivery of the whole order will be as follows:

Adult Jackets, Adult Apres Boots, Junior Ski Boots - £7.50
Adult Ski Boots and Large Travel Bags/Holdalls (Courier Service):
- UK Mainland Zone 1 - £10.00
- UK Mainland Zone 2 - £15.00

FREE UK SHIPPING on Skis

Next Day Delivery Option

Next Day delivery to UK Mainland Zone 1 (ONLY) for all orders for any number of items is charged at: £10.00

Next-day delivery is available if the goods are in stock and the order is received before 12.00 noon Monday-Thursday.
Delivery will be made on the following Monday if the order is received before 12.00 noon Friday and the goods are in stock.
Delivery will be made on the following Tuesday if the order is received on a Saturday or Sunday and the goods are in stock.

Exclusions: Bank Holidays, Christmas period (i.e. 23-31 December)

Delivery Areas

UK Mainland Zone 1 covers all of England and Wales and the following postcode areas in Scotland: AB10-16, AB21-30, AB32, DD, DG, EH, FK, G, KA, KY, ML, PH1-14, TD.

UK Mainland Zone 2 covers the following postcode areas in Scotland: AB37-38, AB42, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14, PH19-26, PA21-35, PA37-39, PH15-18, PH33-39, IV21-24*, IV40*, KW5*, KW11-13*, FK19-21*, PA36*, PA40*, PH30-32*, PH34-41*, PH50*.

*NB: The asterisked postcodes are a only offered on a 2 day delivery service.

Delivery can bemade between 7am and 7pm. A signature is required.

We use either Royal Mail or a courier service to make deliveries.

Please note that extreme weather conditions can cause delays to all delivery options and refunds are not available for delays that are outside of our control.

Any shipping charges will be shown in during the checkout process, before you make any payment.

Please call for non-UK delivery options.

Delivery Schedule

PRODUCT AVAILABILITY

All products are subject to availability. We will endeavour keep you fully informed of your order status. If for any reason we are unable to supply the goods, you will receive a full credit or refund. However, we will not be responsible for compensating for any loss incurred if the goods are not supplied or are supplied damaged or faulty.

We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.

DELIVERY

Whilst every effort will be made to adhere to stated delivery dates, such dates are estimates only and Captains Cabin Sevenoaks Limited cannot be liable for any losses incurred caused by delay in delivery.

It is the buyer's responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery. Please note that deliveries are made only to ground floor entrances.

Visible damage (i.e. after removal of all packaging) must be marked accordingly on delivery/acceptance notes and reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage.

This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, VAT is added. All other orders are VAT free.

Credit Card Security

Payments made online are taken via SagePay. Captains Cabin Sevenoaks Ltd. will never see your bank or credit card details when you pay online.

If not paying online we will contact you to arrange payment and delivery. We do take credit card payments over the phone but will only deliver to cardholders address.

Guarantee

All products are supplied with at least manufacturer's 12-month parts and labour guarantee, unless otherwise stated.

This will exclude faults caused by accident, neglect, misuse or error in installation.

In the case of manufacturers who operate direct product support, repairs & returns procedures, the Buyer accepts an obligation to process their claim directly through the manufacturer.

Privacy Policy

The Information We Need and How We Use It

Captains Cabin Sevenoaks Limited, does not disclose buyers' information to third parties.

When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may "un-subscribe" at any time - just send an email to unsubscribe@theski-shop.co.uk. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Cookies are not used on this web shopping site.

Data collected by this site is used to:

Take and fulfil customer orders
Administer and enhance the site and service
Only disclose information to third-parties for goods delivery purposes

We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. We do not disclose our customer's personal information to third parties. We do not send unsolicited e-mail's to our customers or potential customers. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.

Returns Policy

CANCELLATION / RETURN OF GOODS

You have the right to return the goods within 14 days of receiving them, provided they are returned in resalable condition and with all the original packaging. The buyer will be responsible for the cost and safe return of the goods. When this is satisfied a refund will be made within 30 days.

Where the above criteria for return of goods is not fulfilled, the Buyer agrees to pay for any loss or extra costs incurred.

To return goods, please complete our returns form and arrange for the item(s) to be returned.
» Download our returns form here.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone's interest to ensure that the correct items are being ordered and are suited to your particular requirements.

Remittance Terms

PAYMENTS and PRICES

All prices are in UK Sterling and inclusive of applicable United Kingdom Value Added Tax.

Any quotation or published price is subject to alteration or withdrawal without prior notice as a result of fluctuation in exchange rates, increase in supplier's prices, and error in published price or other costs beyond our control. Statement of price or a quotation does not constitute an offer. We will inform you of the correct price where the right to cancellation can be exercised.

Payment by credit/debit card will require clearance prior to delivery. All card payments are subject to security checks before any goods are despatched. If the issuing bank of your card does not for any reason authorise payment from that account, the order may be delayed or cancelled.

Title to the goods will remain with Captains Cabin Sevenoaks Limited until full payment is received.

English Law

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

Captains Cabin Sevenoaks Ltd.
113/115 St Johns Hill
Sevenoaks
Kent
TN13 3PE
United Kingdom

Phone: +44 (0) 1732 464 463

E-mail: sales@theski-shop.co.uk

Vat No.: 602 6772 51
Registered in England, No.: 4597092
Registered Office: 113/115 St. John´s Hill, Sevenoaks, Kent, TN13 3PE